Service Manager

Working hours: 8:30am – 5.:00 pm Mon-Fri

Holiday: 25 days (plus Bank Holidays)

Salary: Competitive

Contract type: Permanent

About CMZ:

CMZ is an industry leader in the production of high-precision, top-quality CNC Lathes. With an impressive legacy spanning 75 years, our journey in lathe manufacturing has been defined by unwavering excellence and continuous innovation. Anchored by a team of over 500 adept and skilled individuals, CMZ's commitment to exceeding expectations propels our continued success.

Position Overview:

Are you a dynamic and results-driven professional with a proven background in CNC metal cutting and machine tool service? We are actively seeking a visionary Service Manager to spearhead our After Sales Service Office at our Rugby location. If you are driven by customer satisfaction, possess exceptional leadership capabilities, and boast a robust technical foundation, we invite you to embark on this exciting journey with us.

Essential Requirements:

Personal Qualities: As a Service Manager, you will be the driving force behind our service operations. Your ability to navigate delicate situations with tact and diplomacy, coupled with your adept coaching skills and customer-centric presentation abilities, will be pivotal. You are a collaborative team player who thrives within established guidelines, complemented by a high-energy, proactive approach. Your professional demeaner and sharp appearance will set the tone for our entire service team.

Skills and Experience:

  • Demonstrable commercial acumen and analytical prowess.
  • Effective people management skills, including team evaluations.
  • Proficiency in Microsoft Office and Windows-based programs.
  • Exceptional organizational and time management capabilities.
  • Outstanding dedication to customer service excellence.
  • Collaborative mindset with a proven aptitude for teamwork.
  • Dependable attendance record with flexibility for busy periods.
  • Experience in CNC lathe setting and Fanuc programming advantageous.
  • A Background of field service with expertise in metal cutting machine tools. Proficiency in interpreting Engineering Drawings.

Responsibilities: As the Service Manager, you will play an instrumental role in driving the triumph of our After Sales Service Office. Your responsibilities will encompass:

  • Overseeing all facets of the After Sales Service Office, including personnel and technical resources.
  • Direct reporting to the CMZ Global Service Director and effective customer liaison to discern their unique needs.
  • Managing customer enquiries, generating quotes, order processing, and ensuring punctual delivery.
  • Parts management, including identifying if a failure is covered under warranty and parts returns to the factory. Parts identification from drawings and technical documents.
  • Active promotion of preventive maintenance service contracts to end users.
  • Leading a team of customer service technicians and support advisors.
  • Strategically organizing service activities to optimize efficiency and financial performance within budget parameters.
  • Providing technical support to both customers and CMZ engineers in the field.
  • Cultivating courteous and respectful communication with customers and employees through various channels.
  • Overseeing invoicing for service and parts, credit control, and invoice resolution.
  • Coordinating allocation of engineers for breakdowns and routine service tasks.
  • Managing the end-to-end service process, including budget oversight.
  • Health and safety of workforce. Ability to carry out risk assessment and provide method statements.


  • HNC or equivalent in an engineering discipline.
  • A minimum of 3 years' hands-on experience as a CNC metal cutting service engineer.
  • Prior exposure to service management roles is advantageous.

Personal data

If you wish, send us your CV in PDF format


In compliance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD) the user is informed that all data provided will be incorporated into a file, created and maintained under the responsibility of CMZ Machine Tool Manufacturer SL. We will always respect the confidentiality of your personal data that will only be used for the purpose of managing the services offered, meet the requests that we raise, perform administrative tasks, and send technical, commercial or advertising information via mail or electronically. To exercise your rights of opposition, rectification or cancellation, you must go to the company's headquarters (CMZ Machine Tool Manufacturer S.L. c/Azkorra s/n 48250-Zaldibar),or write to the following email

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.