Technical Assistance Service at CMZ

TECHNICAL SUPPORT SERVICE

OVER 70 PROFESSIONALS NEAR YOU

A SKILLED TECHNICAL TEAM WHEREVER YOU ARE

DIRECT CUSTOMER SUPPORT WORLDWIDE

At CMZ we have our own After Sales Department with engineers from our factory providing international support. We are committed to a service dedicated to the product so we can provide direct, attentive assistance, tailored to the customer's needs.

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Servicio de Hotline Gratuita de CMZ

FREE HOTLINE SERVICE

PERSONALISED SERVICE DELIVERED BY CMZ ENGINEERS

You will be¬assisted directly¬†by our CMZ lathe experts. Our free hotline service guarantees the best response in the shortest possible time, providing support in the event of incidents or queries related to programming, handling and maintenance of your lathe. Also, with our remote assistance system we can¬connect to the machine in real time to make an accurate diagnosis or show you all the functionalities of your machine.

Entrega r√°pida de repuestos desde f√°brica

FAST DELIVERY OF SPARE PARTS

DIRECT FROM THE FACTORY

YOUR MACHINE ALWAYS READY

MAINTENANCE CONTRACTS

Our¬maintenance contracts¬will help you maximise production and ensure the smooth operation of your CMZ lathe throughout its life cycle. We offer three products based on predictive maintenance to help you avoid machine breakdowns and minimise manufacturing defects. You can also benefit from¬additional discounts, preferential technical advice and priority response to machine breakdowns. Find out about our maintenance contracts.

ESSENTIALS

  • Detailed report following completion of Essentials check list.
  • Basic consumable kits at reduced prices.
  • 10% discount on additional services.
  • 10% discount on spare parts.
  • Priority response to machine breakdown.
  • Priority in telephone assistance
  • Only CMZ personnel to carry out work, no subcontractors.

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ADVANCED

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  • Detailed report following completion of Advanced check list.
  • Basic consumable kits at reduced prices.
  • 15% discount on additional services.
  • 15% discount on spare parts.
  • Priority response to machine breakdown.
  • Priority telephone assistance
  • Only CMZ personnel to carry out work, no Subcontractors.
  • Additional geometric alignment

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PRO

  • Detailed report following completion of Pro check list.
  • Basic consumable kits at reduced prices.
  • 20% discount on additional services.
  • 20% discount on spare parts.
  • Priority response to machine breakdown.
  • Priority telephone assistance.
  • Only CMZ personnel to carry out work, no Subcontractors.
  • Additional geometric alignment.
  • Specific geometry tests.

KEEP YOUR STAFF UPDATED

CNC PROGRAMMING COURSES

Thanks to our¬tailor-made CNC programming courses¬for all levels you can guarantee maximum use of the capabilities and functionalities of your CMZ machine. We offer courses tailored to the needs of your team, in both¬in person¬and¬online formats. All training is given by technicians and engineers who are experts in the matter. Contact us and together we will design the best training plan for your team to further its development and acquire new knowledge and skills.

DO YOU NEED TO ADD NEW FUNCTIONALITIES TO YOUR LATHE AND OPTIMISE ITS YIELD?

If your needs have changed, or if you want your lathe to be the latest model, or updated to add new accessories then we have a wide range of options available to you so you can customise your CMZ lathe according to your needs.¬Optical scale, bar loader, automatic doors, parts catcher, measuring probe, presetter, interfaces for automation. Ask us for a full list of available accessories.

EVERYTHING YOU NEED

MORE THAN 70 TECHNICIANS

SUPPORT FROM FACTORY-TRAINED ENGINEERS

FREE HOTLINE

TRAINING AND ADVICE

FIND YOUR NEAREST TECHNICAL SUPPORT SERVICE